1- Custom Manufactured Products
The majority of our products are manufactured specifically for each customer based on approved designs, logos, artwork, sizes, colors, and specifications.
For this reason, custom-made and private label products cannot be returned, exchanged, or refunded simply due to a change of mind, ordering errors, or personal preference.
2- Sample Orders
Sample orders are produced for evaluation before bulk production.
Customers are responsible for carefully reviewing and approving samples before confirming bulk production.
Sample charges and shipping costs are generally non-refundable unless otherwise agreed in writing.
3- Manufacturing Defects
If products are received with verified manufacturing defects or do not match the approved production specifications, customers should notify PowerPro Industries within 7 days of delivery.
To assist our quality review, customers should provide:
- Order or Invoice Number
- Product photographs
- Close-up images of the reported issue
- A detailed description of the concern
Each claim will be reviewed by our Quality Control team.
4- Approved Claims
If a claim is verified as a manufacturing defect or production error caused by PowerPro Industries, we may, at our discretion:
- Repair the affected products where practical;
- Replace the affected products; or
- Offer an appropriate partial or full refund, depending on the nature of the issue.
The selected resolution will be determined after evaluating the specific circumstances of the claim.
5- Non-Returnable Items
Returns or refunds will not be accepted for:
- Approved custom or private label products
- Customer-approved artwork or logo placement
- Incorrect information or specifications provided by the customer
- Normal variations in color, fabric texture, or measurements within accepted manufacturing tolerances
- Damage caused during use, improper handling, misuse, or improper storage
- Claims submitted after the stated reporting period
6- Shipping Costs
Shipping charges, customs duties, import taxes, and other transportation-related costs are non-refundable unless the return is due solely to an error made by PowerPro Industries.
7- Return Authorization
Products must not be returned without prior written authorization from PowerPro Industries.
Unauthorized returns may be refused or returned to the sender.
8- Inspection Process
All returned products approved for inspection will undergo a quality assessment upon receipt.
The inspection results will determine whether the claim qualifies for repair, replacement, credit, or refund under this policy.
9- Refund Processing
Where a refund has been approved, it will be processed using the original payment method whenever reasonably possible.
Processing times may vary depending on the payment provider or financial institution.
10- Policy Updates
PowerPro Industries reserves the right to amend this Return & Refund Policy at any time. The latest version will always be available on this page.
10- Policy Updates
PowerPro Industries reserves the right to amend this Return & Refund Policy at any time. The latest version will always be available on this page.
Our Contact Details
If you have any questions regarding this Return & Refund Policy, please contact us.
- Ghuinke, Daska road, OPP Citi Housing Society, Sialkot 51310, Pakistan.
- +92 330 715 6844
- info@powerprogear.com