1- Order Processing
Production begins after:
- Order confirmation
- Approval of artwork or product specifications (if applicable)
- Receipt of the agreed advance payment
Orders are processed in the sequence they are confirmed.
2- Production Lead Time
Production time depends on:
- Product type
- Order quantity
- Customization requirements
- Material availability
- Production schedule
Estimated production times are provided with each quotation or Proforma Invoice.
While we make every effort to meet estimated timelines, production schedules may occasionally vary due to circumstances beyond our reasonable control.
3- Shipping Methods
We offer worldwide shipping through reliable logistics partners, including:
- DHL Express
- Air Freight
- Sea Freight
- Courier and Freight Forwarding Services
The shipping method is selected based on the customer’s preference, shipment size, destination, and urgency.
4- Shipping Charges
Shipping costs are not included in product prices unless specifically stated in the quotation or Proforma Invoice.
Shipping charges are calculated based on:
- Shipment weight
- Package dimensions
- Destination country
- Selected shipping method
The final shipping cost will be confirmed before dispatch.
5- Delivery Time
Estimated delivery times vary depending on the shipping method and destination.
Typical transit times may include:
Express Courier: 3–10 business days
Air Freight: 5–15 business days
Sea Freight: Depending on destination and shipping schedule
These are estimated transit times only and are not guaranteed.
6- Customs, Duties & Taxes
International shipments may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other government charges.
Unless otherwise agreed in writing under specific shipping terms (such as DDP), these charges are the responsibility of the buyer.
Customers are responsible for complying with the import regulations of their destination country.
7- Shipment Tracking
Tracking information will be provided once the shipment has been dispatched and becomes available from the shipping carrier.
For certain air cargo or freight shipments, final delivery tracking may only become available after the shipment reaches the destination country and is assigned to a local delivery partner.
8- Shipping Delays
PowerPro Industries is not responsible for shipping delays caused by circumstances beyond our control, including but not limited to:
- Customs inspections or clearance delays
- Airline or shipping line delays
- Severe weather conditions
- Public holidays
- Government restrictions
- Port congestion
- Transportation disruptions
9- Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information.
PowerPro Industries shall not be responsible for delays, additional charges, or delivery issues resulting from incorrect or incomplete shipping details provided by the customer.
10- Damaged Shipments
If a shipment arrives visibly damaged, customers should:
- Inspect the package before accepting delivery.
- Report the damage to the shipping carrier immediately.
- Notify PowerPro Industries within 7 days of receiving the shipment.
- Provide photographs of the packaging and damaged products to assist in the claims process.
11- Partial Shipments
Where agreed in advance, large production orders may be shipped in multiple consignments to meet production schedules or customer requirements.
Our Contact Details
If you have any questions regarding shipping or delivery, please contact us.
- Ghuinke, Daska road, OPP Citi Housing Society, Sialkot 51310, Pakistan.
- +92 (330) 715 6844
- info@powerprogear.com